Shipping Policy – AaruJewels

At AaruJewels, we are committed to delivering your order safely, securely, and as quickly as possible.

Order Processing & Dispatch

  • All orders are carefully packed and dispatched within 1-2 business day after order confirmation.

  • Orders are shipped through trusted courier partners selected based on service availability, reliability, and delivery efficiency.

Shipping Charges

  • Shipping Charges are Calculated based on Product weight and Delivery Location 

  • We strive to keep shipping costs as low as possible and charge only the applicable courier fee based on your delivery location and order details.

Delivery Timeline

  • Estimated delivery time across India is 3–7 business days.

  • In some cases, delivery may be delayed due to destination-specific factors, courier operations, logistics issues, weather conditions, public holidays, or other unforeseen circumstances beyond our control

Tracking Your Order

Once your order has been dispatched, you will receive:

  • Tracking ID

  • Courier Partner Details

  • Tracking Link

via Email, SMS, or WhatsApp.

Customers are requested to regularly track their shipments and stay available for delivery-related calls from the courier partner.

Important Delivery Guidelines

  • Please provide your complete and accurate shipping address, including PIN code and contact number.

  • Ensure that someone is available to receive the parcel at the delivery address.

  • If the parcel is returned due to an incorrect address, incorrect contact details, customer unavailability, or refusal to accept delivery, re-shipping charges will apply.

Delivery Responsibility

AaruJewels does not operate its own logistics network and relies on third-party courier services for deliveries. While we ensure timely dispatch from our side, delivery timelines and operations are managed by the courier partner after dispatch.

Damaged or Wrong Product Claims

If you receive a damaged product or an incorrect item, please contact us via Email, Instagram DM, or WhatsApp within 48 hours of delivery.

To process your claim, you must provide:

  • A valid unboxing video showing the parcel from all sides (360° view) before opening.
  • A continuous video recording with no cuts, edits, pauses, or trimming.
  • Clear visibility of the shipping label and product received.
  • Your order number and contact details.

Claims submitted without a valid unboxing video will not be accepted.

Claims reported after 48 hours of delivery may not be eligible for review, replacement, or resolution.

Delays Beyond Our Control

While we make every effort to ensure timely delivery, unforeseen delays may occasionally occur due to weather conditions, transportation disruptions, public holidays, natural calamities, or courier service issues.

We appreciate your patience and understanding in such situations.

Contact Us

If you have any questions regarding your order, shipping, returns, or product-related concerns, please feel free to contact us:

AaruJewels

📧 Email: support@aarujewels.com
📱 WhatsApp: +91 9177785011
📸 Instagram: @aarujewels27