Refund Policy

Refund Eligibility

Refunds are only provided in case of damaged or defective products. Video evidence must be provided at the time of delivery to process the refund.

How to Claim a Refund

If you receive a damaged or defective product, please record an unboxing video as proof and contact us immediately via WhatsApp, email, or our social media channels within 24 hours of delivery.

Refund Process

Once we verify your video evidence and confirm the damage/defect, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

Non-Returnable Items

We do not accept returns for change of mind or personal preference. Earrings and other pierced jewelry items cannot be returned due to hygiene reasons, unless they are damaged or defective with proper video evidence.